your name and company

the serial number of the product

details of the release you are using

details of the platform you are running on, such as the hardware platform, operating system type and version

a small standalone sample of code that reproduces the problem

a clear explanation of what you expected to happen, and what actually happened

the commands you used, including any command-line options

sample output illustrating the problem

the version string of the tool, including the version number and date.