ARM Technical Support Knowledge Articles

GET "RENEW LICENSE ID CODE" ADDING LIC

Applies to: Product Licensing

Answer


Information in this article applies to:


QUESTION

I have licensed my product and obtained a License ID Code (LIC) via the web site. However, when I enter the LIC into the License Management window, and click the Add LIC button, the following error message displays:

*** RENEW LICENSE ID CODE (LIC) ***

How can I activate my product?

ANSWER

This error message indicates that the Computer ID (CID) that was used to generate the LIC does not match the CID of the computer on which the LIC is used. The CID is generated from various components on your computer, one of which is your Network card. If you have disabled your network card in windows device manager, an invalid CID is generated.

To activate your network card:

In Windows, select the Start button -> Settings

Now that the Ethernet card is enabled, a correct Computer ID will be generated. Register for a new LIC via the Internet using the correct computer ID.

SEE ALSO

Article last edited on: 2006-02-23 10:45:28

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