ARM Technical Support Knowledge Articles

Why do I get the error "Flash Initialisation Failed" when booting my Versatile Express system?

Applies to: V2F-1XV7

Scenario

Customers who have configured their Versatile Express system (V2P-M1 + V2F-1XV7) using the recovery files provided with the V2S-A57 may experience issues when later performing a System Recovery from a Versatile Express DVD 5.2 or earlier (as explained in the Release Notes). 

After an initial POR (Power on Reset) the MCC terminal (UART 0) may report:

ERROR: Flash Initialisation Failed

Answer

The MCC (Motherboard Configuration Controller) firmware supplied with the V2S-A57 (mv8_v313.ebf) formats the Flash devices (NOR 0 / NOR 1) on the motherboard to use a 64-bit filesystem. This 64-bit filesystem is not compatible with the MCC firmware supplied with the Versatile Express DVD 5.2 or earlier. To ensure the Flash is formatted correctly, the entire Flash memory on the motherboard must be erased using the MCC firmware supplied with the V2S-A57 (mv8_v313.ebf).

To successfully erase the Flash memories, the MCC will need to be updated to the firmware supplied with the V2S-A57. To update the firmware customer should follow the System Recovery procedure explained in the Release Notes of the V2S-A57. This can be found at the following default installation path:

C:\Program Files\V2S_A57_1_0\sw\info\releasenotes.html

Once the Versatile Express system has been successfully configured with the V2S-A57 firmware, the Flash memories can be erased using the following sequence:

  1. Connect a USB cable from your host computer to the USB-B connector on the rear panel of the Versatile Express system. 
  2. Connect a serial terminal (38400, 8, n, 1) to the UART0 connector on the rear panel of the Versatile Express system. 
  3. Connect 12 volt power to the Versatile Express system. 
  4. At the Cmd> prompt on the serial terminal, issue the command flash
  5. At the Flash> prompt on the serial terminal, issue the command eraseall
  6. After the flash memories have been erased, issue the command exit
  7. At the Cmd> prompt on the serial terminal, issue the command usb_on
  8. Perform the System Recovery procedure outlined in the Release Notes of the Versatile Express DVD 5.2 or earlier. 

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