ARM Technical Support Knowledge Articles

Why has my development tool hardware stopped working?

Applies to: Development Boards, Development Tools

Answer

If you suspect that your ARM development tool hardware has a fault, there are some simple checks you can perform to try and determine the cause of the problem. 

If you are experiencing a problem with a development board in your Integrator or Versatile development system, please see our development boards Diagnosis FAQ - you may be able to solve your problem here.

If you are experiencing problems with an In-Circuit Emulator (ICE) or Trace capture unit, as an initial step please try and find the answer to your problem from within the following pages of our website:

If you cannot diagnose and rectify the problem yourself, you will probably want to obtain some technical support. This should be obtained from the organization that supplied your ARM development tool hardware. For more details on how to obtain support, please click here.

If you bought your tools from ARM, to help us diagnose the problem, and to help you submit the most useful information to a support engineers, please fill-in the appropriate form below:

Submitting one of these forms may seem like an unnecessary step, but it provides significant assistance to a technical support engineer tasked with remotely diagnosing the fault. Frequently we receive suspected faulty hardware at our repair facility only to find that there is no 'hard' fault. Often, hardware may simply need reprogramming, or was being used in an invalid configuration. This is a waste of time for both the customer and ARM. As soon as it can be confirmed that a board is truly broken, arrangements can be made to get the board shipped to a repair facility. Information about how the fault may have occurred also helps speed up the repair process.

Returns Flowchart:

Repairs Process (customer perspective)

Related links:

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Article last edited on: 2011-12-21 16:22:21

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