Development Boards Fault Report Form

Answer

Important Note 1: This form is for customers who have purchased tools directly from ARM. If your tools were purchased from a distributor, please contact your supplier.

Important Note 2: Please submit one fault report form per development system in English.

Important Note 3: During the fault investigation process it may become necessary to remove components to identify the reported fault. As a result, ARM cannot guarantee that the RMA will be returned in the same condition as when the fault was reported, should the fault not be able to be identified and remedied or the product be deemed Beyond Economic Repair.

Important Note 4: Please note that the ARM Development Boards are guaranteed for one year from the date of purchase. After one year, a nominal cost relative to the repair work will apply. Repairs generally take at least two weeks.

Support case number (if known) :

Details of end user reporting fault

* Name :
* Company :
Telephone :
* Email :
* Confirm Email :
* Address :


Building/Division:
* Country :
* Postal/Zip Code :
Return Address (if different) :

Details of faulty development system components

Please list all components of your development system including:

Serial Number
Boot Monitor version
Board part number and PCB revision
FPGA/PLD versions for each board.

The Serial Number S/N for each board can be found in different formats. Please refer to the following Knowledge Article to help you finding the S/N for your boards

How do I find my ARM Serial Number?

All ARM baseboards have a Boot Monitor that should display the version information:

For the latest boards of the Versatile Family that do not incorporate a character LCD display (PB11MPCore, PB-A8, and PBX-A9) and Versatile Express boards, the Boot Monitor will output information from a serial port and can be viewed by a terminal application.
Some of the Versatile boards that incorporates a character LCD display on board (PB926, Emulation Baseboard EB, and PB1176), also show the Boot Monitor version after power-up in this format: "F/W: xyz".

Please refer to the User Guide for your board in order to obtain further details on how to use the Boot Monitor.

Boards User Guides

The board part number and PCB revision is marked on the PCB itself. The format is "HBI-wxyzR", where "wxyz" is the board part number and "R" is the PCB Revision. Additionally and for completeness, you can also specify the variant within the Revision, please refer to the following Knowledge Article at the ARM Website

Revision variant

The FPGA build version programmed on Versatile boards can be obtained by one of the following methods in the following Knowledge Article:

FPGA build version

For Versatile Express systems, the FPGA build version programmed on board can be obtained by running the 'selftest' program as indicated in the Knowledge Article above or by looking at the 'board.txt' file for the Motherboard Express in the VEMSD card (E:\MB\HBI0190D):

`[FPGAS] MBIOFPGA: io_b004.bit ;MB IOFPGA IMAGE`

Boot monitor version :	Examples :
	FPGA/PLD version :	rev b build 37
	Board part number and PCB Revision:	HBI-0048D
	Serial number :	5032900 or 0132730101-0049

* Component :	* Serial number:	Board version:	FPGA/PLD version:






Other:
Other:

Tool version details

To be able to investigate your inquiry as quickly as possible it is necessary to know the full system you are using with the ARM development Boards. Please select the software versions that you are using from the pull down boxes below.

Please ensure you are using the latest tool versions. Patches are available via the ARM Silver portal (silver.arm.com)

RVI host software :	RVI firmware :	DSTREAM firmware :
Development Suite :	progcards_usb :	progcards_rvi :

Other comments about tool versions:

Description of fault

* Please describe the symptoms of the fault in as much detail as possible, for example:

'Cannot run boot monitor on my PB-A8 Development Board. I have set User Switches on the front panel of the ATX enclosure to OFF. All the USER LEDs on the front panel light at one-second interval and there is no output on UART-0...'

Which DIP switches and jumpers do you have set on your boards?

Please list which LEDs are lit on each board in your system: (e.g., FPGA_OK / GLOBAL_DONE / LOCAL_DONE / DONE / MISC / FPGA_IMAGE)

Are you using any of our application notes? If so, please can you list which ones below:

Please describe what happens when you try to reprogram the FPGA image on board (if possible, to aid our diagnosis, please also paste the log output you obtain during the programming process).

* Was the board 'Dead On Arrival' (DOA)? Yes No

If the board was not DOA then what activity were you performing with the development system before it failed? For example:

'We have been developing a custom USB controller in the Logic Tile, and the boards were working OK until we loaded a new USB controller design into the Logic Tile FPGA yesterday...'

Additional information:

* Can you accept a replacement or do you require your original part?

Replacement
Original Part

* The more information you provide, the easier it will be for us to diagnose what may be wrong with your faulty board. Please tick the box on the left to confirm that you believe the above information to be accurate and complete.

Article last edited on: 2012-12-18 10:30:46

Rate this article

Disagree? Move your mouse over the bar and click

Did you find this article helpful? Yes No

How can we improve this article?

Link to this article

ARM Technical Support Knowledge Articles