Important Note 1: This form is for customers who have purchased tools directly from ARM. If your tools were purchased from a distributor, please contact your supplier.
Important Note 2: Please submit one fault report form (in English) per hardware unit.
Important Note 3: Please note that the ARM Tools are guaranteed for one year from the date of purchase. After one year, a nominal cost that depends on the repair work will apply. Repairs generally take at least two weeks.
Please copy the following template into an email and send to email@example.com. If you have an existing support case, please ensure the case number is in the subject line of the email, prefixed with TAC and wrapped in square brackets. For example:
[TAC123456] Hardware Fault Report Form
ARM HARDWARE FAULT REPORT FORM
* indicates a required field.
1) * NAME:
2) * COMPANY:
4) * EMAIL:
5) * ADDRESS:
6) BUILDING / DIVISION:
7) * COUNTRY:
8) * POSTAL / ZIP CODE:
9) RETURN ADDRESS (IF DIFFERENT):
10) * FAULTING HARDWARE UNIT TYPE:
11) * FAULTING HARDWARE UNIT SERIAL NUMBER:
12) CONCISE FAULT/SYMPTOM DESCRIPTION (OR "SEE SUPPORT CASE"):
13) PREFERRED COLLECTION DATE: