ARM Technical Support Knowledge Articles

Hardware Fault Report Form

Applies to: DSTREAM, RealView ICE and Trace (RVI / RVT)

Answer

Important Note 1: This form is for customers who have purchased tools directly from ARM. If your tools were purchased from a distributor, please contact your supplier.

Important Note 2: Please submit one fault report form (in English) per hardware unit.

Important Note 3: Please note that the ARM Tools are guaranteed for one year from the date of purchase. After one year, a nominal cost that depends on the repair work will apply. Repairs generally take at least two weeks.

Please copy the following template into an email and send to support@arm.com. If you have an existing support case, please ensure the case number is in the subject line of the email, prefixed with TAC and wrapped in square brackets. For example:

[TAC123456] Hardware Fault Report Form

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                         ARM HARDWARE FAULT REPORT FORM                         
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

* indicates a required field.

1) * NAME:


2) * COMPANY:


3) TELEPHONE:


4) * EMAIL:


5) * ADDRESS:


6) BUILDING / DIVISION:


7) * COUNTRY:


8) * POSTAL / ZIP CODE:


9) RETURN ADDRESS (IF DIFFERENT):


10) * FAULTING HARDWARE UNIT TYPE:


11) * FAULTING HARDWARE UNIT SERIAL NUMBER:


12) CONCISE FAULT/SYMPTOM DESCRIPTION (OR "SEE SUPPORT CASE"):


Article last edited on: 2015-07-31 10:59:01

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