ARM Technical Support Knowledge Articles

Hardware Fault Report Form

Applies to: DSTREAM, Development Boards, RealView ICE and Trace (RVI / RVT)

Answer

Important Note 1: This form is for customers who have purchased development hardware directly from ARM. If your tools were purchased from a distributor, please contact your supplier.

Important Note 2: Please submit one fault report form (in English) per hardware unit.

Important Note 3: Please note that the ARM Tools are guaranteed for one year from the date of purchase. After one year, a nominal cost that depends on the repair work will apply. Repairs generally take at least two weeks.

Please copy the following template into an email and send to support@arm.com. If you have an existing support case, please ensure the case number is in the subject line of the email, prefixed with TAC and wrapped in square brackets. For example: [TAC123456] Hardware Fault Report Form

Important Note 4: To avoid delays please treat fields marked with a * as compulsory.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                         ARM HARDWARE FAULT REPORT FORM                         
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

1) * NAME:

2) * COMPANY:

3) TELEPHONE:

4) * EMAIL:

5) * ADDRESS:

6) BUILDING / DIVISION:

7) * COUNTRY:

8) * POSTAL / ZIP CODE:

9) RETURN ADDRESS (IF DIFFERENT):

10) *PREFERRED COLLECTION DATE [1]:

11) * FAULTING HARDWARE UNIT TYPE:

12) * FAULTING HARDWARE UNIT SERIAL NUMBER [2]:

13) * CONCISE FAULT/SYMPTOM DESCRIPTION:
14) * SUPPORT CASE:

[1] This field should be used to indicate when you would like to have your faulty development board collected. You can simply enter ASAP (As Soon as Possible) if you prefer this repair to be treated with urgency.
[2] For information about how to find your Serial Number please see How do I find my ARM serial number?

Article last edited on: 2016-05-25 13:26:31

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