|ARM Technical Support Knowledge Articles|
Applies to: General Topics
I'm having trouble accessing your web site and/or downloading files. Why is access to your web site so slow?
Internet access is always a strange thing. Between our web server and your computer are a number of machines that we can't control. If one of them is slow, then that whole connection is slow. We realize this is an important issue, and we have taken a number of steps to address it. For example:
If you continuously have problems, try running a trace route on the connection. If you have Windows95 or WindowsNT, the tracert program may be found in your Windows directory. To trace a connection, enter the following command in a DOS box:
This will trace the route from your site to the Keil Software web server. It will appear similar to the following:
traceroute to 126.96.36.199 (188.8.131.52) from moose.erie.net (184.108.40.206), 20 hops max, 40 byte packets 1 router-1.erie.net (220.127.116.11) 0.475 ms 0.334 ms 2 f-0-0-5.eth.br-0.erie.pa.erie.net (18.104.22.168) 0.589 ms 0.450 ms 3 sl-gw15-rly-6-0-1.sprintlink.net (22.214.171.124) 13.848 ms 15.489 ms 4 sl-bb20-rly-1-0.sprintlink.net (126.96.36.199) 13.394 ms 14.210 ms 5 sl-gw9-rly-8-0.sprintlink.net (188.8.131.52) 13.741 ms 13.154 ms 6 p1-1-1.r02.mclnva01.us.bb.verio.net (184.108.40.206) 16.812 ms 14.510 ms 7 p4-6-2-0.r00.stngva01.us.bb.verio.net (220.127.116.11) 15.641 ms 16.327 ms 8 p16-3-0-0.r01.crtntx01.us.bb.verio.net (18.104.22.168) 46.657 ms 48.354 ms 9 p16-2-0-0.r01.dllstx01.us.bb.verio.net (22.214.171.124) 47.030 ms 46.519 ms 10 ge-1-0-0.a10.dllstx01.us.ra.verio.net (126.96.36.199) 46.930 ms 47.175 ms 11 fa-5-1-0.a02.dllstx01.us.ra.verio.net (188.8.131.52) 48.535 ms 47.804 ms 12 d1-12-0-0-22-0.a02.dllstx01.us.ce.verio.net (184.108.40.206) 51.153 ms 51.228 ms * * * * * *
After you get to our firewall, ping requests are no longer accepted. Note that one of the networks we interface to is Verio, so if you get to d1-12-0-0-22-0.a02.dllstx01.us.ce.verio.net, you are one hop away from our network.
You may want to contact your Internet Service Provider to see if they have any suggestions on how to improve performance.
Our statistics indicate that the best time to surf our web site is between 7:00pm and 11:00pm Central Standard Time.
Article last edited on: 2001-10-18 00:00:00
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