ARM Technical Support Knowledge Articles

TECHNICAL SUPPORT EXPIRED MESSAGE ON INSTALLATION

Applies to: General Topics

Answer


Information in this article applies to:


QUESTION

I have downloaded the latest version from the web. When I try to install, I receive a message telling me that my technical support contract has expired and I need to contact my distributor. Why?

CAUSE

Keil Software offers technical support coverage for one year after your product purchase. After your serial number has expired, you will need to renew your technical support contract in order to receive new updates to your software free of charge.

RESOLUTION

To renew your support contract, you may contact the distributor you purchased your software from or the Keil Sales Department at sales department. Be sure to include your expired serial number in your correspondence, as this makes it easier to locate your information in our database.

Article last edited on: 2005-07-19 10:30:23

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